Last Updated: May 6, 2026
Shipping Policy
This Shipping Policy explains how Highlander Labs handles order processing, shipping rates, delivery timelines, tracking updates, and shipment-related support requests.
1. Shipping Rates
Highlander Labs offers a flat shipping fee of $15 on standard orders.
Orders above $300 qualify for free shipping.
2. Order Processing
Orders are processed after successful payment confirmation. Processing times may vary depending on order volume, product availability, weekends, holidays, or operational requirements.
3. Shipping Confirmation
Once your order has been processed and shipped, tracking information may be provided by email or through the order status page when available.
4. Delivery Timeframes
Delivery timelines depend on the shipping carrier, destination, weather conditions, and overall carrier volume. Highlander Labs does not guarantee exact delivery dates once an order has been handed to the carrier.
5. Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout. Highlander Labs is not responsible for delays, failed deliveries, returned shipments, or lost packages caused by incorrect or incomplete address information.
6. Lost, Delayed, or Damaged Shipments
If your shipment is delayed, damaged, or appears to be lost, please contact us with your order number and tracking details so we can review the situation.
Reshipments, store credit, or other resolutions may be reviewed depending on the carrier status, tracking history, and the details of the case.
7. Shipping Restrictions
Customers are responsible for ensuring that products can be legally purchased, received, and used in their location. Highlander Labs reserves the right to cancel, refuse, or restrict orders when required by operational, legal, regulatory, or carrier-related limitations.
8. Policy Updates
Highlander Labs reserves the right to update or modify this Shipping Policy at any time. Any updates will be reflected on this page with a revised date.